How Is WhatsApp Bot Integration Changing The Game For Property & Facility Management

WhatsApp is now the de facto communication tool for people across the Gulf states. Tenants, residents and clients want instant replies, not email or call queues. It is, therefore, no surprise that WhatsApp Bot Integration is fast becoming a necessary feature of both Property and Facility Management systems.

A WhatsApp bot can help companies carry out smart conversations with residents and tenants, without human involvement. Plugged into a Property Management System, the bot is perfect for handling generic questions, storing and retrieving invoice copies, delivering payment receipts, and reminding tenants when leases will expire.

Streamlining Facility Management

Through a Facility Management System, bots will be able to receive new maintenance requests immediately. For example, a tenant can just send a message outlining the problem and the system will generate a maintenance request, give it to the proper team and monitor its progress.

Operational Efficiency

For those businesses in the Gulf that have large numbers of tenants to manage, WhatsApp Bot Integration lightens the load of the call center, gets back faster and greatly improves customer experience. It also generates a digital audit trail of communication, helpful during disputes or when reviewing service.

For a culture where WhatsApp is already part of the daily vernacular, extending it to properties and facility functions is a logical next step.